Barilla — Launching a Corporate University

Barilla launched Barilla University in January of 2007, with a behavior-based curriculum that intended to help employees develop their skills and get excited about learning on-the-job. When recruits come from other large competitors in the food industry, they are used to having formalized education and career paths. Since Barilla recruits from these organizations, it was [...]

March 16th, 2009 | Tags: Birk, corporate, CorpU, development, e-learning, HR, Laura, leadership, learning, Performance, Talent, Training | Category: Interpersonal Skills | Leave a comment

Telephone Questioning Skills Training Bite

Zoe, in HR Direct, asks questions of two callers who have problems with their salary payments. Which of the 3 Types of questions does she use?
This video can be used to supplement group or individual face to face telephone skills training. It can also be used as pre-workshop preparation, or post-workshop as a reminder or [...]

February 23rd, 2009 | Tags: business, call, callcentre, check, closed, Communications, HR, Interpersonal, open, phone, questions, Skills, telephone, Training | Category: Interpersonal Skills | 3 comments