interpersonal skills: reading, writing, listening, verbal and non-verbal communications
Public service employees face a great many challenges. They not only have superiors and co-workers to accommodate, but the needs of the public they serve as well. In order to successfully dispatch their duties, public service workers need to be able to communicate effectively with a variety of personalities.
It is especially valuable for a public services employee to have the flexibility to tailor their approach to the age/intellectual level of the person they are trying to communicate with. It will be frustrating for both parties, and accomplish little, if they are unable to successfully collect information and determine what actions are required.
The balance between authority and courtesy is also a critical factor, and should be convey a climate of mutual respect. This is important, as uniforms are be intimidating and can actually be a barrier to a productive exchange. Respect is best communicated by listening attentively, and offering both verbal and non-verbal assurances that concerns are being understood and taken seriously.
Reading and comprehension skills are essential to keeping everyone informed of procedures, processes, updates, services, local codes, etc. There is always a great deal of information to process in service-related industries. The ability to write effectively is important too, as verbal exchanges, incident reports, forms, and proposals need to be recorded accurately for the sake of everyone involved. Where written communication is the primary method of exchanging information, it is essential that that correspondences be clear and comprehensive.
Interpersonal skills are important to good communication.
Good communication, at every level, is essential to the efficient and expeditious delivery of services.
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read good and talk good
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so they can correctly deal with the public in a respectful and hospitable manner….like they all should.
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Public service employees face a great many challenges. They not only have superiors and co-workers to accommodate, but the needs of the public they serve as well. In order to successfully dispatch their duties, public service workers need to be able to communicate effectively with a variety of personalities.
It is especially valuable for a public services employee to have the flexibility to tailor their approach to the age/intellectual level of the person they are trying to communicate with. It will be frustrating for both parties, and accomplish little, if they are unable to successfully collect information and determine what actions are required.
The balance between authority and courtesy is also a critical factor, and should be convey a climate of mutual respect. This is important, as uniforms are be intimidating and can actually be a barrier to a productive exchange. Respect is best communicated by listening attentively, and offering both verbal and non-verbal assurances that concerns are being understood and taken seriously.
Reading and comprehension skills are essential to keeping everyone informed of procedures, processes, updates, services, local codes, etc. There is always a great deal of information to process in service-related industries. The ability to write effectively is important too, as verbal exchanges, incident reports, forms, and proposals need to be recorded accurately for the sake of everyone involved. Where written communication is the primary method of exchanging information, it is essential that that correspondences be clear and comprehensive.
Interpersonal skills are important to good communication.
Good communication, at every level, is essential to the efficient and expeditious delivery of services.
References :