Interpersonal Skills » Telephone Questioning Skills Training Bite http://interpersonal-skills.net Interpersonal Skills...They show up most when they're not there... Tue, 07 Feb 2012 15:52:54 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Telephone Questioning Skills Training Bite http://interpersonal-skills.net/interpersonal-skills/telephone-questioning-skills-training-bite http://interpersonal-skills.net/interpersonal-skills/telephone-questioning-skills-training-bite#comments Mon, 23 Feb 2009 14:00:11 +0000 Mike Noone http://interpersonal-skills.net/interpersonal-skills/telephone-questioning-skills-training-bite Zoe, in HR Direct, asks questions of two callers who have problems with their salary payments. Which of the 3 Types of questions does she use? This video can be used to supplement group or individual face to face telephone skills training. It can also be used as pre-workshop preparation, or post-workshop as a reminder or [...]]]> 2 Telephone Questioning Skills Training BiteZoe, in HR Direct, asks questions of two callers who have problems with their salary payments. Which of the 3 Types of questions does she use?
This video can be used to supplement group or individual face to face telephone skills training. It can also be used as pre-workshop preparation, or post-workshop as a reminder or reinforcement.
The Training Bite might also be used as stand alone training material for telephone workers unable to receive face to face training.

Duration : 0:8:0


How to improve interpersonal skills?

Technorati Tags: , , , , , , , , , , , , ,

]]> http://interpersonal-skills.net/interpersonal-skills/telephone-questioning-skills-training-bite/feed 3