Zoe, in HR Direct, asks questions of two callers who have problems with their salary payments. Which of the 3 Types of questions does she use?
This video can be used to supplement group or individual face to face telephone skills training. It can also be used as pre-workshop preparation, or post-workshop as a reminder or reinforcement.
The Training Bite might also be used as stand alone training material for telephone workers unable to receive face to face training.
Duration : 0:8:0
Good fun (reminds …
Good fun (reminds me of ‘The Office’).
Ah, the wonders of …
Ah, the wonders of Garageband and its vocal transformer, iTunes, iMovie and iPhoto.
All gobbledegook if you’re not the owner of an Apple Mac….
Nice to see you …
Nice to see you featuring in your videos, rather than sticking to the narrated slideshow format.
How come you were Trevor, and Kate, AND Zoe, having telephone conversations with yourself?
I couldn’t even see your lips move…..!