Interpersonal conflict and effective communication are intertwined and the one thing we have to keep in mind is it is not always a bad thing as it helps us grow and learn sometimes too. Basically as humans we are not always going to agree and the way we work out those disagreements vary. Mostly through talking it out but more often we want to be the dominant one and take charge and state our position is the correct one even though the other disagrees. The way conflicts arise is one thing but how we as humans work them out is another. Shouting matches, giving orders if we are over the other and well sometimes people just go for broke and duke it out or pull out a weapon. It is a science these days and I’m thinking your in an Interpersonal Conflict class right?? Going to have to trudge through this and take one concept and theme at a time. Here are a few sites but you will probably never get away from a dictionary answer before you get into the various themes and concepts of the topic itself. Good luck and hope this helped explain it a little bit better.
Here are some shorts you can look over maybe it will help if I didn’t get there 
Chin up it will all come to light
