Categories
« What role does envy play in interpersonal relationships?  
  Communication Steroids: Resources to Improve Speaking Skills »

why interpersonal and communication skills are important to customer service?


The utmost important skill is to sound monotone. Just kidding. Sorry couldn't help it.

Seriously though, being the EXACT opposite of monotone helps tremendously. A lot of people will have a totally different experience with you when on the phone and it shows management that you want to BE somewhere within the company.

Too often, I speak to customer service reps that are monotone and it infuriates me for some reason.

powered by Yahoo Answers

Stonefly communication

January 5th, 2009 | Category: interpersonal communication skills

2 comments to why interpersonal and communication skills are important to customer service?

  • becca9892003
    January 5th, 2009 at 7:11 pm

    empthay, patience, and listening skills
    References :

  • salesguy
    January 5th, 2009 at 7:43 pm

    The utmost important skill is to sound monotone. Just kidding. Sorry couldn't help it.

    Seriously though, being the EXACT opposite of monotone helps tremendously. A lot of people will have a totally different experience with you when on the phone and it shows management that you want to BE somewhere within the company.

    Too often, I speak to customer service reps that are monotone and it infuriates me for some reason.
    References :

Leave a Reply

 

 

 

You can use these HTML tags

<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Security Code: