American businesses invest as much as $30 billion a year on training and development in communication. That’s because it’s more critical than ever that employees develop strong people skills.
Here to help is The Interpersonal Communication Skills Workshop, which includes everything trainers need to design and deliver a two-day workshop that covers listening, assertiveness, resolving conflict, and coordinating action. The trainer will learn leading-edge trends in interpersonal communication training, including: Applications of adult learning theory unique to interpersonal communications training
– Task-by-task processes for training
– Proven methods such as accelerated learning and action learning.
– Performance orientation
– Communication skills for collaboration and organizational learning.
Neatly organized in four modules, The Interpersonal Communication Skills Workshop also features adaptable lecture notes, objectives, agenda, handouts, overhead materials, discussion questions, exercises, and activities.
Product Specification :
ISBN :0814470858
Format 
aper Textbook: Illustrated: 382 pages
Publisher :Amer Management Assn Inc
Date Published :04/01/2001
List price :35
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