The Truth, The Real World Tried And Tested Inside Secrets Of Body Language
"Have you ever wanted to know why some people make you feel inferior?" "Have you ever completely misunderstood your lover, friends, boss or worst of all, your children?"
"If you answered YES to any of the above then this unique 10 video set is just what you need!"
Did you know your body is capable of giving off more than 700,00 different signals?
Did you know you have an estimated 250,000 facial expressions?
Did you know you have more than 5,000 different ways to use your hands?
Did you know that sometimes 100% of your message is in your body language?
This unique 10 video set will take you from novice to expert with over 11 hours of training, completely unedited. Probably the most comprehensive collection of recordings ever made available, anywhere !
Read What Other People Have To Say
"Hi Robert, I have started watching the DVD'S, and all I can say is fan-bloody-tastic!, information is very practical and certainly is an education in human interaction at the most fundamental level. I got the sense that I am in the room along side the other participants, which of course is attributed to the position of the camera angle, picture clarity and sound are v.good. well done to your-self and the rest of the production team!" Cheers -
Suresh Thapar - Ebay purchase Aug 2009
Secrets That Have Made My Services Hugely In Demand By The Worlds Media, Celebrities, Blue Chip Corporations, The Legal Profession, Advertising background-color: #FFFF99">" This is a thoroughly entertaining, insightful, thought provoking and at times very amusing course. Id recommend these DVDs for the beginner and the professional alike. I am watching them for the 3 rd time and I guarantee you will learn something new each time you view them. The presentation is not only professional but easy to follow and understand. Robert is an excellent teacher and engages you whether youre in the room or at home. The Picture and audio are clear without you feeling you have to adjust your TV. Edutainment at its best" Best Regards Chris Woodruff - Nov 2009 
"WOW! this is without doubt a "totally blow your mind product". Its well presented and full of info if your in sales, the police, medical, or any area that brings you into close contact with the public you really will benefit from this 10 DVD set. After watching only the first 2 DVDs I had learned so much, this is something I will go back to again and again thanks Robert for producing it." Amazon Review
P. J. De Maziere
This is an INSTANT DOWNLOAD OF 10 Zip Files containing .WMV VIDEO FILES as soon as you payment is received over a secure network you will be redirected to the secure download site to get your hands on all 10 videos. 60 Day Money Back, 100% No Quibble, No Questions Guarantee"
|
Explain why presentation, interpersonal and communication skills are important to customer service?
10 POINTS AND 5 STARS COMING YOUR WAY!
Read your handbook. Summary……if you look like a slob or come in with a crummy tude you are devaluing your fellow team members and your merchandise, and the customers will sense it and not return. They don’t return, jobs are cut. Word of mouth is the most important form of reference. Interpersonal-be friendly, helpful, patient, and professional with the customers, it makes them feel good about their experience and it is a direct reflection of your shortcomings as a human. Communication-repeat back to the idiot customer what they told you their needs were. Do not be afraid to ask questions until you get it. Customers are idiots and they really don’t know what’s what ever, but you must kiss up, so the idiot district and general managers can get their bonuses, and the assistant manager and supervisors aren’t terrorized because some old hag got mad because you took "red" to be "red" and not "magenta" which is what she said in her head. And the trickle down effect will hit all of your buddies that work there with you, so everyones happiness, future, and christmas is riding on your presentation, and your interpersonal and communication skills!!!!!!!
Tip-show up late, don’t clock out, just smile allot and act really thrilled to be there, and you will be promoted in no time. I am so not kidding on that one either.
Related posts: - Why is good interpersonal and communication skills important for Sainsbury's Manager's?
- Job for a shy, quiet, introvert who does not have good communication or customer service skills?
- Why is personal presentation, communication and interpersonal skills so important?
- why interpersonal and communication skills are important to customer service?
- Explain why presentation, interpersonal and communication skills are important to customers service?
|
|
Read your handbook. Summary……if you look like a slob or come in with a crummy tude you are devaluing your fellow team members and your merchandise, and the customers will sense it and not return. They don’t return, jobs are cut. Word of mouth is the most important form of reference. Interpersonal-be friendly, helpful, patient, and professional with the customers, it makes them feel good about their experience and it is a direct reflection of your shortcomings as a human. Communication-repeat back to the idiot customer what they told you their needs were. Do not be afraid to ask questions until you get it. Customers are idiots and they really don’t know what’s what ever, but you must kiss up, so the idiot district and general managers can get their bonuses, and the assistant manager and supervisors aren’t terrorized because some old hag got mad because you took "red" to be "red" and not "magenta" which is what she said in her head. And the trickle down effect will hit all of your buddies that work there with you, so everyones happiness, future, and christmas is riding on your presentation, and your interpersonal and communication skills!!!!!!!
Tip-show up late, don’t clock out, just smile allot and act really thrilled to be there, and you will be promoted in no time. I am so not kidding on that one either.
References :